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Your responsibilities


Before departure, you are required to report any anomaly on the vehicle:

-On the Clem mobi app: Select the current reservation / Vehicle status
-On the site  : Menu / My reservations / My current reservations / Detail / Vehicle status

-You don't have a smartphone: you can send before departure  an e-mail to or an SMS to 0672330919 indicating precisely (see the SMS of your reservation) date, time and  name of the station of your reservation with the description of the anomaly encountered. Then send additional photos.

One hour before departure, a security deposit is made, then you receive your reservation code:

When the CGUV of your service provide for it, a security deposit is made via a pre-authorization on your bank card, which is valid for approximately 7 days. This guarantee does not incur any charges or debits from your bank, however some banks show this guarantee as a temporary movement on your account.

You are responsible for the autonomy of the vehicle:

Please note: the vehicle is your responsibility throughout the duration of your reservation. This includes the proper management of his autonomy until his return to the station.

(At the start: check that the vehicle has enough autonomy for your journey. Or that you have a solution for recharging the vehicle: Roaming badge or private solution).

We remind you that your reservation stops when the vehicle is plugged in AND it is charging.

In the event of a technical problem during your reservation, Clem' technical assistance

is at your disposal on 01 86 86 01 49

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